Terms and Conditions


Please read our terms and conditions below:

Delivery & Returns

  • Local Van Delivery (Broughton village only) = No Delivery Charge
  • Local Van Delivery (Postcode SO20)= £2.50 Delivery Charge
  • Courier Delivery Charge (Mainland UK not including some Highland & Island postcodes – please phone to check if in doubt)= £7.95 Delivery Charge

See below for full details…

Local Delivery

We offer a dedicated delivery service in Broughton village for free, and in the Stockbridge area at a cost of £2.50. Our delivery day for these areas is every other Friday. For our customers further afield, our dispatch day is a Thursday and we can organise a next day courier service.

Our order deadlines for local delivery are:

  • Tuesday night for delivery on Friday

Courier Delivery

Our deadlines for courier delivery are:

  • Tuesday night for delivery on Friday.

If you wish to order further in advance please select your preferred delivery date at checkout.

All our meat is clearly labelled and vacuum packed to ensure its superb quality is not lost. The beauty of vacuum packing is that the meat can be kept fresh if refrigerated for up to two weeks. The vacuum packed cuts are packed into sustainable card boxes insulated with eco-friendly sheep’s wool and ice packs before being sent to our customers on next day delivery. This also means that home freezing is easy – just put the packs you do not want to use within the next few days in the freezer. Once defrosted, the meat is of the same exceptionally high quality as the day it left us.

 Purchasing in the Shop

The Farm Shop is open on Thursday and Friday 9am – 5pm, and Saturday 10am – 1pm.

Farmers’ Markets

We attend the Hampshire Farmer’s Markets in Winchester and Romsey. Romsey market is the first Sunday of the month, whilst Winchester is the second and last Sunday of the month.

RETURNS

If your order is incorrect or damaged, please call or email us and we’ll do our best to rectify any problems as quickly as possible.

Defective or Damaged Products

If the products received are defective or damaged we will offer a replacement or a full refund (including postage costs). Please note that goods must be returned before the Use By date.

Right to Cancel

You can cancel your order up to the point of dispatch.

Our Quality Guarantee

If you are not completely satisfied with any products you receive from Broughton Water Buffalo please tell us and we will either replace the product or refund you the purchase price.