Terms and Conditions


Please read our terms and conditions below:

Delivery & Returns

  • Courier Delivery Charge (Mainland UK not including some Highland & Island postcodes – please phone to check if in doubt)= £7.95 Delivery Charge

Courier Delivery

Our deadlines for courier delivery are:

  • Thursday night for dispatch on the following Wednesday.
  • Our couriers are scheduled for next day delivery from date of dispatch.

All our meat is clearly labelled and vacuum packed to ensure its superb quality is not lost. The vacuum packed cuts are packed into sustainable card boxes insulated with eco-friendly sheep’s wool and ice packs before being sent to our customers on next day delivery. All our lovingly reared, grass-fed buffalo products are dispatched freshly frozen for your convenience.

We work with third party couriers and they are advised to ‘leave safe’ if there is nobody to sign for the goods.  If you have particular delivery instructions, please advise at the time of ordering.  We would advise, where possible, taking delivery at a premises where someone will be available throughout working hours.  Please be aware that it is not possible to give multiple alternatives for the delivery address.  Please note it is a requirement of the courier company that we must have the telephone number at the delivery address and we cannot accept responsibility for addresses provided incorrectly. We are able to track  deliveries and will be notified by the couriers if there is a problem.

Purchasing in the Shop

The Farm Shop is open on Thursday and Friday 9am – 5pm, and Saturday 10am – 1pm.

Farmers’ Markets

We attend the Hampshire Farmer’s Markets in Winchester and Romsey. Romsey market is the first Sunday of the month, whilst Winchester is the second and last Sunday of the month.

Returns

If your order is incorrect or damaged, please call or email us and we’ll do our best to rectify any problems as quickly as possible.

Defective or Damaged Products

If the products received are defective or damaged we will offer a replacement or a full refund (including postage costs). Please note that goods must be returned before the Use By Date.

Right to Cancel

You can cancel your order up to the point of dispatch.

Our Quality Guarantee

If you are not completely satisfied with any products you receive from Broughton Water Buffalo please tell us and we will either replace the product or refund you the purchase price.